Privacy Policy

Welcome to FrostyBet. This Privacy Policy outlines how we, FrostyBet (“we”, “us”, “our”), collect, process, store, use, and disclose your personal data when you access or use our website casinofrostybet.co.uk and related services. By using our services, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal information is FrostyBet Ltd, registered in the United Kingdom at 123 Frosty Lane, London, EC1A 1AA. For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device identifiers
Technical data such as browser type, operating system, and connection information
Usage data including login times, session duration, and betting activity
Account registration and profile information
Payment and transaction details (deposits, withdrawals, payment methods)
Communications you send us via customer support or feedback forms
Verification documents for identity and age confirmation (e.g., passport, driving licence)
Special category data (e.g., health information) if voluntarily provided for responsible gambling purposes
Data from third-party sources such as fraud prevention agencies and credit reference bodies

3. How We Use Your Data

Your personal data is used to:

Establish, manage, and maintain your FrostyBet account
Verify your identity and age in compliance with the UK Gambling Commission regulations
Process deposits, withdrawals, and payments securely
Comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
Communicate important updates, account notifications, and service changes
Administer promotions, bonuses, tournaments, and competitions
Send marketing communications, subject to your consent
Personalise your experience and tailor offers based on your preferences
Analyse and improve our website, services, and policies
Detect and prevent fraud, money laundering, and other unlawful activities
Compile aggregated statistics and conduct analytics for business development

4. Legal Basis for Processing

We process your personal data lawfully under the following grounds:

Contractual necessity: to perform our contract with you, such as account management and payment processing
Legal obligations: to comply with UK gambling laws, tax, and regulatory requirements
Legitimate interests: to prevent fraud, improve services, and protect our business
Consent: for marketing communications and processing special category data where applicable

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with applicable legal and regulatory requirements. Typically, data is retained for up to five years following account closure or last activity. Certain information may be kept longer if required by law or for ongoing investigations, including self-exclusion records and anti-fraud measures.

6. Marketing Communications

With your explicit consent, we may send you marketing materials about FrostyBet and our trusted partners. You can manage your preferences or withdraw consent at any time via your account settings or by following the unsubscribe link included in all marketing emails. We do not share your data with third parties for their own marketing purposes without your consent.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

Essential cookies to enable core functionality and security
Preference cookies to remember your settings
Performance cookies to analyse site usage and improve performance
Advertising cookies to deliver personalised promotions and offers

You can control or disable cookies through your browser settings; however, disabling essential cookies may affect site functionality.

8. Sharing and Transfers of Data

Your personal data may be shared with:

Service providers such as payment processors, software suppliers, and customer support agents
Regulatory bodies including the UK Gambling Commission and law enforcement agencies
Fraud prevention and identity verification agencies
Affiliated companies within the FrostyBet group
Third parties authorised by you

Where data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal information in accordance with UK data protection laws.

9. Data Security

We employ robust technical, physical, and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security audits.

10. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

Be informed about how your data is processed
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data in certain circumstances
Restrict or object to processing where applicable
Receive your data in a portable format
Withdraw consent at any time without affecting prior lawful processing
Not be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by law.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after any updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, via their website at https://ico.org.uk.

13. Responsible Gambling

FrostyBet is committed to promoting responsible gambling. If you feel your gambling is becoming problematic, we encourage you to seek help and support from organisations such as GamCare, which provides confidential counselling and assistance.

Last updated: October 2024.