Terms and Conditions of Use
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the FrostyBet website located at casinofrostybet.co.uk (“the Website”, “we”, “us”, “our”).
1.2. By registering an account or using any services on the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3. If you do not accept these Terms, you must not use the Website or its services.
2. Definitions
- Player/User/You: Any individual who registers or interacts with the Website.
- Account: Your personal profile created on the Website to access gaming services.
- Games: All gambling products offered, including casino games, live dealer games, and other interactive entertainment.
- Operator: The legal entity licensed and authorised to operate FrostyBet in the United Kingdom.
- Bonus: Any promotional offer such as free spins, bonus credits, or comparable rewards.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher.
3.2. It is your responsibility to ensure that using the Website and participating in gambling activities is lawful in your jurisdiction.
3.3. Employees of the Operator, its affiliates, and their immediate family members are prohibited from registering or playing.
4. Account Registration
4.1. Only one account per individual, household, device, or IP address is permitted.
4.2. You must provide accurate, current, and complete information during registration, including full name, date of birth, residential address, email, and valid payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.
4.4. The Operator may request identity verification at any time, including but not limited to submission of government-issued ID, proof of address, or payment confirmations, to comply with UK Gambling Commission regulations and anti-money laundering laws.
4.5. Providing false or misleading information may lead to suspension or closure of your Account and forfeiture of any winnings.
5. Account Management
5.1. You are responsible for all activities performed through your Account.
5.2. Keep your Account information updated to avoid interruptions in service.
5.3. You may request Account closure at any time by contacting Customer Support.
5.4. We reserve the right to suspend, restrict, or terminate your Account if we suspect fraud, abuse, or violation of these Terms or applicable laws.
5.5. Password recovery is available via the Website’s tools or Customer Support.
6. Deposits and Payments
6.1. Deposits must be made using payment methods registered in your name.
6.2. Deposit limits apply as specified in the Banking section of the Website.
6.3. FrostyBet does not charge fees for deposits; however, your payment provider may impose charges.
6.4. We do not offer credit or loan services.
6.5. All deposits must be used solely for wagering on the Website. Suspicious transactions may result in account holds or investigations.
7. Withdrawals
7.1. Withdrawals will normally be processed using the same payment method as deposits, where possible.
7.2. Withdrawal limits and minimum amounts are detailed in the Banking section.
7.3. Verification of identity and source of funds is mandatory before processing withdrawals, in compliance with UK regulations.
7.4. While we aim for prompt processing, delays caused by third-party payment providers are beyond our control.
7.5. To withdraw your full balance and close your Account, please contact Customer Support.
8. Inactive Accounts
8.1. Accounts with no login activity for six consecutive months will be classified as inactive.
8.2. A monthly inactivity fee of £5 may be deducted from inactive Accounts with available funds, after prior notification.
8.3. Accounts with zero balance may be closed after prolonged inactivity.
8.4. Dormant Accounts can be reactivated upon request by contacting Customer Support.
9. Responsible Gambling
9.1. FrostyBet promotes responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
9.2. If you feel your gambling is becoming problematic, please use these tools or contact our support team for assistance.
9.3. For further information and support, please visit the GamCare website or the UK Gambling Commission’s responsible gambling resources at gamblingcommission.gov.uk.
10. Prohibited Conduct
- 10.1. Engaging in fraud, money laundering, or other illegal activities.
- 10.2. Using automated software (bots) or any means to manipulate game outcomes.
- 10.3. Cheating or colluding with other players.
- 10.4. Registering multiple accounts to exploit bonuses or promotions.
- 10.5. Using VPNs or proxies to circumvent geo-restrictions or regulatory requirements.
- 10.6. Sharing your Account details or allowing third parties to play on your behalf.
10.7. Accounts found in breach of these rules may be suspended or closed, and winnings may be forfeited.
11. Promotions and Bonuses
11.1. All bonuses and promotions are subject to specific terms and wagering requirements outlined on the Promotions page.
11.2. Abuse of bonuses, including multiple accounts or collusion, is prohibited and may result in bonus cancellation and loss of winnings.
11.3. Bonuses may have expiry dates and may be restricted to certain games or wagering types.
12. Fairness and Game Integrity
12.1. All games offered are tested and certified by independent testing agencies to ensure fairness and compliance with UK standards.
12.2. Games operate using certified Random Number Generators (RNGs) to guarantee unpredictability and fairness.
12.3. The Operator reserves the right to void bets or winnings if technical faults, fraud, or breaches of these Terms occur.
13. Limitation of Liability
13.1. FrostyBet is not liable for any losses or damages arising from your use of the Website, including but not limited to technical failures, delays, or interruptions.
13.2. You participate at your own risk, and our total liability is limited to the amount of your most recent deposit.
13.3. We are not responsible for third-party websites linked from our site or their content.
14. Privacy and Data Protection
14.1. We collect and process your personal data in accordance with our Privacy Policy, compliant with the UK General Data Protection Regulation (UK GDPR).
14.2. We employ industry-standard security measures to protect your data from unauthorised access, loss, or misuse.
14.3. For full details, please refer to our Privacy Policy available on the Website.
15. Intellectual Property
15.1. All content, trademarks, logos, and materials on the Website are the property of FrostyBet or its licensors.
15.2. You may not copy, reproduce, distribute, or modify any Website content without explicit written permission.
16. Dispute Resolution
16.1. Should you have any complaints or disputes, please contact our Customer Support team first.
16.2. We aim to resolve all issues promptly and fairly.
16.3. If unresolved, disputes may be escalated to an Alternative Dispute Resolution (ADR) body approved by the UK Gambling Commission.
16.4. All complaints must be submitted in writing, including email or via the Website’s contact form.
17. Changes to Terms
17.1. We reserve the right to amend these Terms at any time to comply with legal requirements or operational needs.
17.2. Significant changes will be communicated via the Website or email.
17.3. Continued use of the Website after changes constitutes acceptance of the updated Terms.
17.4. You are responsible for regularly reviewing these Terms to stay informed of updates.
18. Contact Information
For questions, concerns, or to exercise your rights under these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website during business hours
By registering and playing at FrostyBet, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
